Welcome to our store
Returns & Exchanges Policy

If something's not right, we'll make it right.

Damaged, defective, incorrect, or incomplete — if your order arrives that way, we're here to sort it out. The one thing we need from you is speed: reach out within 48 hours of delivery.

Your window to reach us
48
HOURS FROM DELIVERY
for anything damaged, defective, incorrect, or missing
Requests after this window may not be accepted unless approved by our support team.
Eligibility

What's covered

A return or exchange is generally accepted in these situations.

Damaged or defective

The product arrived broken, spoiled, or with a manufacturing fault.

Different from what you ordered

You received a product that isn't the one you purchased.

Incomplete order

An item is missing from what you ordered.

Undisclosed defect

A manufacturing flaw that wasn't mentioned at purchase.

Products should generally be unused, unwashed, and in their original condition — packaging, tags, labels, and accessories included.
How to report it

What to send us, step by step

The faster and more complete your report, the faster we can resolve it. Please don't send anything back before hearing from us — see "No returns without approval" below.

Damaged product

If your product arrives damaged

  1. Photograph the outer packaging
  2. Photograph or film the damaged product
  3. Keep the original packaging and shipping label
  4. Contact us within 48 hours of delivery
  5. Share your order number and the photos or video
Our team reviews what you send and lets you know the resolution.
Wrong or missing item

If something's wrong or missing

  1. Contact us within 48 hours of delivery
  2. Share your order number
  3. Photograph the package you received
  4. Photograph the shipping label
  5. Photograph or film the product(s) received, noting what's missing or incorrect
Once verified, we'll arrange a replacement, exchange, or other resolution.
Please note

What's not eligible for return

  • Used, washed, altered, or damaged-after-delivery products
  • Items missing original packaging, tags, labels, or accessories
  • Damage from improper handling, storage, or use after delivery
  • Returns sent without prior approval from our team
  • Clearance or sale items marked non-returnable on the listing
  • Customized or made-to-order products, where applicable
The details

Exchanges, pickup & refunds

Once a return is approved, here's what happens next.

Exchange

Subject to availability

If the same product is out of stock, we may offer one of equivalent value, or a refund instead.

Pickup

Arranged where available

Keep the product securely packed and ready. If pickup isn't available in your area, we'll share return instructions.

Shipping cost

On us when it's our error

We cover return shipping for damaged, defective, incorrect, or incomplete orders, subject to verification.

Refunds

Back to your original payment

Once we've received and inspected the return. Timing after that depends on your bank or payment provider.

Cash on delivery

We'll ask for bank details

For approved COD refunds, please make sure the account details you share are accurate.

Cancellation

Before dispatch only

Once an order ships, it can't be cancelled — follow the return process instead after it arrives.

We're here to help

Get in touch

Have your order number ready — it helps us move faster on your behalf.