Welcome to our store
Shipping Policy

Getting your order to you, safely and on time.

Here's how we process, pack, and ship every order — from confirmation to your doorstep — plus what to expect along the way.

Order processing time
2–5
BUSINESS DAYS TO DISPATCH
after payment is confirmed, before your order ships
Sundays, public holidays, and promotional periods may add extra processing time.
Where you are

Estimated delivery times

Once dispatched, delivery time depends on your destination and the courier serving your area. These are estimates, not guarantees.

Metro & major cities

3–7 days

Standard delivery window for well-served urban areas.

Other locations

5–10 days

Typical timeframe for towns and smaller cities.

Remote & difficult to reach

7–15 days

Areas that require additional handoffs to reach.

Timelines may vary due to weather, holidays, courier delays, transportation issues, or other circumstances beyond our control. Shipping charges, where applicable, are shown at checkout — and we occasionally run free shipping promotions.
Once it's on its way

Tracking, damage & missing items

You'll get tracking details by email or SMS as soon as your order ships. Here's what to do in the two situations that come up most.

Package looks damaged

If the package arrives damaged, opened, or tampered with

  1. Inspect the package at the time of delivery
  2. Photograph and film it before opening
  3. Contact us as soon as possible with the images
  4. We'll guide you through our Returns & Exchanges process for the product itself
Documenting the package before opening it helps us resolve things faster.
Wrong or missing item

If an item is incorrect, incomplete, or missing

  1. Contact us within 48 hours of delivery
  2. Share your order number
  3. Include photographs of the package
  4. Include photographs or video of the products received
  5. Describe the issue so we can act quickly
Our team reviews every case and gets back to you with a resolution.
Please double-check

What we need in your delivery address

  • Full name
  • House / Flat / Building number
  • Street / Locality
  • City / Town / Village
  • State
  • PIN code
  • A valid mobile number
We aren't able to take responsibility for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address details. If an order is returned to us due to an address issue, an unavailable recipient, or repeated delivery failure, additional charges may apply to re-dispatch it.
The details

A few more things worth knowing

Odds and ends about how shipping works behind the scenes.

Multiple items

Sometimes shipped separately

Depending on availability, size, weight, or warehouse location, items from one order may arrive in separate shipments with their own tracking.

Cash on delivery

Available in select areas

COD availability and charges, where offered, depend on your location, order value, product, and courier — shown at checkout.

International shipping

Currently India only

If international shipping is introduced, it will carry separate charges, customs duties, taxes, and import requirements.

Shipping charges

Shown at checkout

Any applicable charges are displayed clearly before you complete your purchase, along with any free shipping offers.

Tracking updates

Stalled tracking?

If your tracking hasn't updated in a while, reach out to our support team and we'll look into it for you.

Order confirmation

Processing starts at payment

Orders begin processing once payment is successfully confirmed — you'll be notified as soon as it's dispatched.

We're here to help

Get in touch

Questions about your shipment or delivery? Reach out — having your order number ready helps us move faster.